lost its color after the first washing.

  这件衣服洗了一次就掉颜色了。

  4. we can change a new one for you.

  我们可以为您换一个新的。

  5. there's a quality problem with the shoes. they were broken so easily.

  这鞋的质量有问题，这么容易就穿破了。

  6. would you like an exchange or a refund?

  您是想要换货还是退货？