02 沟通协商
;小贴士
在双方谈判交流的过程中，一定要注意倾听对方的发言，如果对对方的观点已经了解，可以说：i see what you mean.（我明白您的意思。）如果表示同意，可以说：that would be nice.（那样太好了。）或者i agree with you.（我赞成。）如果是可以接受但必须有条件，可以用on the condition that这个句型，例如：we accept your proposal, on the condition that you place a large order than 5000.（如果您订购超过5000台，我们会接受您的提议。）
另外，在与外商尤其是欧美国家的商人谈判时，如果有不同意见，最好坦白直率地提出来，而不要拐弯抹角。比如无法赞同对方的意见时，可以说：i don't think that's a good idea.（我并不认为那是个好主意。）或者frankly speaking, we can't agree with your proposal.（坦白地讲，我无法同意您的提案。）如果是拒绝，可以直接说：we can't accept. it's too high.（这个价格太高，我们不能接受。）
应对纠纷有妙招
dialogue
maggie is busy with her work in the office. customeres to voice aplaint about sending wrong products. and maggie is dealing with that for the customer.
麦琪正在办公室忙碌着，一个客户来投诉说发错货了。麦琪正在为客户处理这件事。
maggie: i have to apologize to you again. i promise it will never happen again.
麦琪：我再次向您道歉，我保证以后不会再出现类似情况了。
customer: i have never thought that you have sent me the wrong products! what am i supposed to do now?
客户：我从来没有想到你们把我的货全发错了。现在怎么办？
maggie: i'm terribly sorry. the person in charge of yourpany's supplies is a green hand. we'll resend the products to you at once.
麦琪：真的很抱歉，负责给您供货的人刚来不久，我们会马上给您重新发货。
customer: i'm under pressure to make delivery to my clients with the terms of the contract. i am not going to tear up the contract.
客户：我还要赶着给我的客户按合同交货，我可不想违约。
maggie: here, i'll give you a higher discount on these products. besides, we'llpensate for all the losses caused by our mistake. how about that?
麦琪：这样吧，这批货我给您再优惠点儿。另外由于我们的失误给您造成的损失，我们会全部赔偿。您看行吗？
customer: all right! since you are sincere,i'll say nothing more. thank you.
客户：好吧。既然你这么有诚意，我也不再说什么了。谢谢。<
在双方谈判交流的过程中，一定要注意倾听对方的发言，如果对对方的观点已经了解，可以说：i see what you mean.（我明白您的意思。）如果表示同意，可以说：that would be nice.（那样太好了。）或者i agree with you.（我赞成。）如果是可以接受但必须有条件，可以用on the condition that这个句型，例如：we accept your proposal, on the condition that you place a large order than 5000.（如果您订购超过5000台，我们会接受您的提议。）
另外，在与外商尤其是欧美国家的商人谈判时，如果有不同意见，最好坦白直率地提出来，而不要拐弯抹角。比如无法赞同对方的意见时，可以说：i don't think that's a good idea.（我并不认为那是个好主意。）或者frankly speaking, we can't agree with your proposal.（坦白地讲，我无法同意您的提案。）如果是拒绝，可以直接说：we can't accept. it's too high.（这个价格太高，我们不能接受。）
应对纠纷有妙招
dialogue
maggie is busy with her work in the office. customeres to voice aplaint about sending wrong products. and maggie is dealing with that for the customer.
麦琪正在办公室忙碌着，一个客户来投诉说发错货了。麦琪正在为客户处理这件事。
maggie: i have to apologize to you again. i promise it will never happen again.
麦琪：我再次向您道歉，我保证以后不会再出现类似情况了。
customer: i have never thought that you have sent me the wrong products! what am i supposed to do now?
客户：我从来没有想到你们把我的货全发错了。现在怎么办？
maggie: i'm terribly sorry. the person in charge of yourpany's supplies is a green hand. we'll resend the products to you at once.
麦琪：真的很抱歉，负责给您供货的人刚来不久，我们会马上给您重新发货。
customer: i'm under pressure to make delivery to my clients with the terms of the contract. i am not going to tear up the contract.
客户：我还要赶着给我的客户按合同交货，我可不想违约。
maggie: here, i'll give you a higher discount on these products. besides, we'llpensate for all the losses caused by our mistake. how about that?
麦琪：这样吧，这批货我给您再优惠点儿。另外由于我们的失误给您造成的损失，我们会全部赔偿。您看行吗？
customer: all right! since you are sincere,i'll say nothing more. thank you.
客户：好吧。既然你这么有诚意，我也不再说什么了。谢谢。<